Privacy Policy
Meditrees (“Company”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our website, request quotations, or communicate with us.
By using our website or submitting your information via the “Raise Quote” form, you agree to the practices described in this Privacy Policy.
- 1 : Information We Collect
When you interact with Meditrees (e.g., through our “Raise Quote” form, email, or phone), we may collect the following information:
Personal Information: Name, email address, phone number.
Business/Professional Information: Hospital/clinic name, designation, project details, requirements for medical furniture, devices, or hospital planning.
Technical Information: IP address, browser type, operating system, device details (collected automatically through standard web analytics).
We do not collect payment details or store sensitive financial data on our website.
- 2 : How We Use Your Information
We use the information collected for:
Contacting you in response to a “Raise Quote” request.
Preparing and sharing quotations, proposals, and project details.
Providing after-sales support, installation coordination, or maintenance communication.
Improving our website, services, and customer experience.
Complying with legal, regulatory, or contractual obligations.
- 3. Legal Basis for Processing (DPDP Act, 2023)
We process your personal data under the following legal bases:
Consent: When you submit the “Raise Quote” form, you consent to us using your details for quotation and related communication.
Legitimate Business Purpose: Responding to business enquiries, customer support, and internal record-keeping.
Legal Compliance: To meet requirements under Indian laws (medical device rules, tax compliance, data protection obligations).
- 4. Sharing & Disclosure of Information
Meditrees does not sell or rent your personal data. We may share your information only in the following situations:
With internal teams/employees strictly for preparing quotations or project execution.
With trusted third-party service providers (e.g., logistics, installation contractors, IT support) strictly on a need-to-know basis.
When required by law, regulation, or government authority.
All third parties handling your data are expected to comply with reasonable security and confidentiality obligations.
- 5. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no website or email transmission is 100% secure. By using our site, you understand and accept this risk.
- 6. Data Retention
We retain your personal data only for as long as necessary to:
Fulfill the purpose for which it was collected (quotations, contracts, after-sales support).
Comply with applicable legal and regulatory requirements.
When data is no longer needed, we will securely delete or anonymize it.
- 7. Your Rights
As per the Digital Personal Data Protection Act, 2023, you have the following rights:
Right to Access: Request a copy of your personal data held by us.
Right to Correction: Request corrections to inaccurate or incomplete data.
Right to Erasure: Request deletion of personal data, subject to legal and contractual limits.
Right to Grievance Redressal: Contact our Grievance Officer (details below) for any complaints.
To exercise these rights, email us at [grievance@meditrees.com].
- 8. Cookies & Tracking
Our website may use cookies and analytics tools to improve functionality and user experience. You may disable cookies through your browser, but some features may not function properly.
- 9. Children’s Privacy
Meditrees services are intended for professionals, institutions, and adult users. We do not knowingly collect data from children under 18. If you believe a child has provided us information, please contact us for deletion.
- 10. Updates to This Policy
Meditrees may update this Privacy Policy from time to time. Any updates will be posted on this page with a new “Last Updated” date. Continued use of our website after updates constitutes acceptance.
- 11. Contact & Grievance Redressal
If you have questions, concerns, or complaints about this Privacy Policy or your personal data, please contact:
- Meditreesfurniture@gmail.com
- +91- 9996816598
- GB 52 Ground Floor CHD City Near Park Hospital, Karnal - 132001